The Office of The National Broadcasting and Telecommuncations Commision (NBTC) mandates all prepaid SIM cards to be registered by their owners.Registration is always FREE*.* Please contact our call center if you are told otherwise. Required items/documents:1. Physical Prepaid SIM 2. National ID Card or PassportPurchasing from i-Kool Dealers:When purchasing your brand new sim, please present your National ID card or passport to your dealer, and they will take care of the registration process with you.Online purchases:When purchasing a SIM through our online store, before you can begin using our SIM, you need to register at any of the following locations • i-Kool3G Dealer (Find Dealers) • Loxley Building Klong Toey • Mobile Service Center at Loxley Building Bangkhen • NBTC Branches Your i-Kool Number is:If you do not see your mobile number above, please click Refresh and verify you are currently using an i-Kool SIM Important Note: Subscribers who have had or will have their sims replaced, for any reason, must register their new sim as well.If you have any further questions or concerns, please contact our Call Center at 02 333 3333. |
What is i-Kool?
i-Kool is a Mobile Virtual Network Operator (MVNO). i-Kool offers a great mobile prepaid service including TALK, SMS, and DATA with the real 3G which allows you to stay connected at the speeds you want.
Why choose i-Kool?
For the speed of Data, as well as... • Affordable Talk, SMS, and Data rates • A simple and easy-to-use prepaid service
Does i-Kool offer postpaid services?
Nope, only prepaid, because thats all you really need.
I've got my i-Kool card. Now what?
Pop the SIM into your phone or tablet. Fill in the SIM registration on your screen(when applicable). Then you are good to go. (Please set the APN before starting to surf the internet, if your device does not automatically set it for you) (APN:internet)
| USSD Code | Description |
| *700# | • Main Menu |
| *700*1# | • check mobile number • check balance of main wallet • check start of grace period |
| *700*5# | • check balance of i-Kool Points |
| *700*6# | • check balance of Data (bonus) |
| *777*PIN# | • Top Up by PIN code |
| *7888# | • Package Main Menu • purchase packages • check balance of packages |
What's Mobile Number Portability (MNP)?
MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services.
How can I use MNP?
Contact our Customer Care at 02-333-3333 or E-mail: customer.care@i-kool.net
What are the requirements for MNP?
Please ensure that the following requirements are met before submitting your request: • Fill in the application form. • A photocopy of Identification Card with signature. • You have settled all outstanding/overdue payment(s) with your current mobile service provider. • You are not tied to any contract with your current mobile service provider. • Your current mobile line is still active. • You cannot be blacklisted by any mobile service provider. • Make sure your SIM is registered to previous service provider before MNP. If not, customers must do the registration first.
Supported documents for MNP
Personal: • Application form. • A photocopy of Identification Card with signature. • Receipt from your previous service provider. (For Post-paid) • In case of assigning authority, the original authorize letter is required with the photocopy of the attorney’s Identification Card with signature. Corporate: • Application form. • A photocopy of Company Certificate, issued no more than 3 months with the company stamp (if any) in every pages with signature to certified true copy. • A photocopy of Identification Card and sign. • In case of assigning authority, the original authorize letter is required and the photocopy of the attorney’s Identification Card with signature. • Receipt from your previous service provider. (For Post-paid) • While the transferring process is happening, can I still normally make any phone call or text message? • You can normally use your SIM card. Once the process is completed, your old service will be deactivated and you can start using your old number with your new i-Kool service.
Do I have to pay for MNP?
You have to pay 29 THB for the MNP fee in the day you submit the MNP application form and supported documents.
Do I have to change the SIM card?
Yes, you will get a new SIM card immediately after you pay for the MNP fee.
How do I know when the MNP process to i-Kool is complete?
You will get a call from our Customer Care informing you.